Frequently Asked Questions
FAQs
General Questions
Where is Dunkan's Decks located?
We’re in downtown Brevard at 64 W. Main St, Brevard, NC 28712
How can I contact you?
- Please fill out the form on our website
- Email: DunkansDecks@gmail.com
- Call: (828) 332-5700
Products & Gaming
What kinds of products do you offer?
We carry everything you need for a top-tier TCG experience:
- New release packs, booster boxes, and singles
- Pre-constructed decks for both beginners and veterans
- Essential accessories like sleeves, deck boxes, playmats, and binders
- Support for all major TCGs: Magic: The Gathering, Pokémon, Yu-Gi-Oh!, Star Wars: Unlimited, Flesh and Blood, and more!
Order and Shipping
How long does shipping take?
Orders are usually processed within 1–2 business days. During busy periods, it may take a bit longer, but we’ll do our best to get your cards out promptly.
What are the shipping options and costs?
Shipping costs are calculated at checkout based on weight and destination. You’ll see various delivery options and estimated times before completing your order.
Can I track my order?
Absolutely, once your order ships, we’ll send a tracking number via email. You can use it to monitor your delivery in real-time.
Do you ship outside the U.S.?
We currently ship only within the continental United States. Need a different option? Please reach out, we’ll work together to explore solutions.
| FAQ Topic | Question | Answer |
|---|---|---|
| Shipping | What if my order is delayed? | Shipping times are estimates and may vary. If your order is significantly delayed, please contact the carrier frst, and then us for assistance. |
| Returns | Can I return an item I ordered? | Yes, we accept returns within 30 days of delivery, provided the items are in their |
| FAQ Topic | Question | Answer |
|---|---|---|
| original condition and packaging. | ||
| Refunds | How long does it take to process a refund? | Refunds are processed within 7–10 business days after we receive the returned item. Refunds are issued to the original payment method. |
| Products | Are your products officially licensed? | We offer a variety of licensed and non-licensed products. Details regarding licensing will be listed in each product description. |
Returns and Refunds
Can I return an item?
Yes. We accept returns within 30 days of delivery, provided the item is in its original condition and packaging. Unless the product is defective, return shipping is your responsibility.
How do I start a return?
Just contact our support team, and we’ll guide you through the process and provide the return address.
Received a defective item?
Please notify us within 7 days of delivery. Once we confirm the issue, we’ll arrange a replacement or refund.
How long do refunds take?
We process refunds within 7–10 business days of receiving the returned product, and the refund will return to your original payment method.
Account and Payment
Do I need to create an account to place an order?
Not necessarily. You can check out as a guest or register for an account to save addresses, track orders, and stay updated on promotions.
What payment methods are accepted?
We accept all major credit cards, with other options shown at checkout.
Is my payment information secure?
Yes, we utilize trusted and secure payment gateways to protect your data at every step.
Tournaments & Events
Do you host tournaments?
You bet! Check out our Tournaments page for a full event schedule, from weekly battles to special pre-releases and themed competitions.
How do I register?
Registration is easy. Sign up in-store or through our website’s events calendar.
Still Have Questions?
Please don’t hesitate to contact us with any questions about our products, events, or services.
We’re here to help!
